Bad news never gets better with time! In my experience, if you follow a few simple guidelines in delivering bad news, you can make life more manageable for yourself, your company, and particularly your customer.
Delivering Bad News to the Customer
Why does the huddle work at Setpoint Systems?
Setpoint Systems is an open book company. This means that our books are open to our employees. The weekly tracking process happens on a big white board where projects are measured for material costs and…
Whose Decision is it Anyway?
It is way too easy to say that because I’m the boss, I decide. The opposite view might be that you require consensus with all those involved before a decision can be made.
Toyota Production System (TPS) - How it Influences Design
One of the first steps in the Toyota Production System is to define what adds value for the customer. During the design we try to completely define what the customer wants. What problems are they…
The CAD System is Evil and the White Board is Your Friend
It is all too easy when starting the design process to work on our own with the latest software tools. There are a few things inherently wrong with CAD on the front end of the…